Terms & Privacy

Terms of Service

Terms for using DataNet

These Terms govern access to DataNet's websites, dashboard, APIs, SDKs, realtime gateway, message history, and related services (the “Service”). By creating an account, purchasing a plan, or using the Service, you agree to these Terms. If you use DataNet for an organization, you confirm that you can bind that organization.

1. Eligibility and accounts

You must provide accurate account information and keep it current. You are responsible for activity under your account, for choosing appropriate collaborator roles, and for protecting passwords, API keys, device credentials, and recovery links. Tell us promptly at hello@datanet.art if you believe credentials or an account have been compromised.

2. Public beta

DataNet is in public beta. We are actively improving the Service, and participation from beta customers helps shape its development. Features, limits, APIs, and documentation may evolve as the platform matures. We will communicate material changes and provide support throughout the beta. Unless agreed separately in writing, beta access does not include a formal uptime or response-time service level agreement.

DataNet should not be the sole control or emergency communications path for systems where a failure could cause injury or material damage. For live productions and other continuity- sensitive work, customers should choose operational safeguards appropriate to their deployment. Additional support and service commitments may be agreed in writing.

3. The Service

DataNet provides managed realtime messaging, presence, credential management, and optional message history for creative and technical projects. Supported features are described on the Pricing and Docs pages. We may improve, replace, limit, or discontinue parts of the Service. We do not promise that a particular third-party protocol, library, device, or integration will remain compatible.

4. Customer content and instructions

You retain ownership of data, messages, files, configuration, and other content you or your users submit to DataNet (“Customer Content”). You give us a limited right to host, transmit, reproduce, process, and back up Customer Content only as needed to operate, secure, support, and improve the Service or comply with law.

You are responsible for Customer Content and for having the rights, notices, and consents needed to collect and send it. Do not submit highly sensitive personal information unless we have expressly agreed that the deployment and safeguards are appropriate for it.

5. Acceptable use

You must not use the Service to:

• Break the law, infringe rights, harass people, or distribute malicious content
• Probe, bypass, or interfere with authentication, tenant isolation, limits, or safeguards
• Intentionally overload, disrupt, scrape, or reverse engineer the Service
• Send secrets or personal information through public channels without authorization
• Resell, sublicense, or provide competing hosted access without written permission
• Use the Service for weapons, surveillance abuse, or decisions that unlawfully harm people

Reasonable security research should be reported privately to hello@datanet.art before public disclosure.

6. Plans, limits, and billing

Plan prices and included capacity are shown on the Pricing page. Prices are in USD and exclude applicable taxes unless stated otherwise. Paid self-serve plans renew monthly or annually, according to the interval selected at checkout, until cancelled. Payment processing is handled by a third-party provider; we do not store full payment-card numbers.

Limits may apply per account, project, channel, person, credential, or time period as described in the Service. We may reject or throttle traffic that exceeds a limit. A plan downgrade does not itself delete projects, channels, collaborators, or retained history, but resources above the lower plan's active limits may become unavailable. Custom terms in an institutional order or signed agreement take priority if they conflict with these Terms.

7. Cancellation, refunds, suspension, and termination

You may cancel a paid self-serve plan through account billing. Unless the checkout or a written agreement says otherwise, cancellation stops future renewal and access continues through the paid billing period. Monthly fees are non-refundable. For a first annual purchase, you may request a full refund within 30 days of purchase by emailing hello@datanet.art. After that 30-day window, annual fees are non-refundable and service continues through the paid term. These rules do not limit a refund or consumer right required by law.

When a recurring payment fails, or after a paid subscription ends, the account receives a 30-day grace window. During that window publishing is paused, but sign-in, project access, retrieval, and retained history remain readable. We do not delete Customer Content merely because the account enters this grace window. After it ends, plan access may be reduced or blocked and ordinary retention and deletion rules continue to apply.

We may suspend or limit access to protect the Service, comply with law, address payment failure, investigate misuse, or enforce these Terms. We may terminate an account for a material or repeated breach. When reasonably possible, we will provide notice and an opportunity to correct the issue. You are responsible for exporting Customer Content you need before access ends.

8. Our intellectual property

DataNet, its software, design, documentation, trademarks, and other materials are owned by Studio Jordan Shaw or its licensors. These Terms give you a limited, revocable, non-exclusive right to use the Service, not ownership of it. If you provide feedback, you allow us to use it without restriction or compensation, without identifying you publicly.

9. Third-party services

The Service depends on hosting, database, caching, payment, email, analytics, and other providers. Their services may be governed by separate terms and can change or fail outside our control. Links to external sites do not mean we endorse or control them.

10. Disclaimers

To the extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and error-free or loss-free storage. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

11. Limitation of liability

To the extent permitted by law, Studio Jordan Shaw and DataNet will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, opportunities, or data. Our aggregate liability arising from the Service will not exceed the greater of CAD $100 and the fees you paid for the Service during the six months before the event giving rise to the claim. These limits do not apply where liability cannot lawfully be limited.

12. Indemnity

To the extent permitted by law, you will defend and indemnify Studio Jordan Shaw against third-party claims, losses, and reasonable costs arising from your Customer Content, your unlawful use of the Service, or your material breach of these Terms.

13. Governing law and disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to rights that cannot be waived, disputes will be brought in the courts located in Toronto, Ontario. Before filing a claim, each side agrees to try in good faith to resolve it by written notice and discussion.

14. Changes and general terms

We may update these Terms. We will post the new effective date and provide additional notice when a change is material. Continued use after the updated Terms take effect means you accept them. If one provision is unenforceable, the rest remain effective. A delay in enforcement is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a reorganization or sale of the Service.

Privacy Policy

How DataNet handles personal information

This policy explains how DataNet collects, uses, discloses, retains, and protects personal information. It is intended to support our obligations under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable law. The DataNet Privacy Lead is accountable for this policy and can be reached at hello@datanet.art.

1. Information we collect

• Account data — name, email, password hash, roles, account memberships, preferences, and authentication records
• Billing data — plan, subscription, invoice, payment status, promotion, and payment-provider identifiers; not full card numbers
• Customer Content — channel messages, payloads, device labels, configuration, and history when retention is enabled
• Technical and usage data — IP address, browser and device details, API and connection events, message volume, presence, errors, incidents, and security logs
• Communications — support requests, project inquiries, feedback, and related correspondence
• Cookies and analytics — an essential session cookie and, when configured, site analytics used to understand aggregate traffic and improve the Service

2. Why we use information

• Provide accounts, authentication, realtime messaging, history, billing, and support
• Route messages and enforce project permissions, plan limits, and retention settings
• Secure the Service, prevent abuse, troubleshoot failures, and investigate incidents
• Process payments, maintain financial records, and administer promotions
• Send service, security, billing, and account communications
• Measure and improve reliability, usability, performance, and documentation
• Comply with law and enforce agreements

We do not sell personal information.

3. Consent and choices

We seek consent appropriate to the information and purpose. Some processing is necessary to provide the Service you request. Optional analytics or communications will be handled separately where required. You may withdraw consent for optional processing, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent needed to operate an account may require us to close it.

4. When we disclose information

We may disclose personal information:

• To service providers that host infrastructure, process payments, deliver email, provide analytics, or help us support and secure DataNet
• To account owners and collaborators according to the roles and projects they administer
• When you direct us to publish or transmit information through the Service
• When required by law, court order, or a valid government request, or when necessary to protect rights, safety, and the Service
• In connection with a financing, reorganization, merger, or sale, subject to appropriate confidentiality and legal safeguards

Providers may use personal information only to perform services for us or as otherwise permitted by law. We remain accountable for information transferred to providers for processing.

5. Processing locations

DataNet is operated from Canada, but some providers may process or store information in Canada, the United States, or other jurisdictions. Information in another jurisdiction may be accessible to its courts, law enforcement, or national-security authorities. We assess providers and use contractual or other safeguards appropriate to the information and risk.

6. Retention and deletion

Persisted channel messages follow the history period included with the account plan or a custom agreement. Operational copies are scheduled for deletion after that period. Account, billing, security, support, and usage records are kept only as long as reasonably needed for the purposes described above, including legal, accounting, fraud-prevention, and dispute needs.

Deleting a project, channel, or account may not remove every copy immediately. Limited copies may remain temporarily in backups, logs, or systems queued for deletion and are removed or overwritten through normal retention processes. Aggregated or de-identified information that no longer identifies a person may be kept for analysis.

7. Safeguards

We use administrative, technical, and organizational safeguards appropriate to the sensitivity of the information. These include access controls, tenant and project authorization, TLS in transit, hashed passwords and credentials, logging, and restricted administrative access. No service can guarantee absolute security, so customers should also minimize sensitive payloads, scope credentials, rotate exposed secrets, and keep backups of information they cannot replace.

8. Access, correction, deletion, and complaints

You may ask whether we hold personal information about you, request access to it, challenge its accuracy, request a correction, withdraw optional consent, or ask us to delete information. We will verify identity before fulfilling a request and may retain or withhold information where law permits or requires. We generally respond to access requests within 30 days, subject to lawful extensions.

Send requests or privacy complaints to hello@datanet.art. If we cannot resolve a concern, you may contact the Office of the Privacy Commissioner of Canada.

9. Children and youth

DataNet is not directed to children under 13. A person who cannot provide meaningful consent must use the Service only with consent from a parent, guardian, school, or other authorized adult. Educators and workshop organizers are responsible for appropriate notice, consent, and supervision for participant data.

10. Security incidents

We investigate suspected privacy and security incidents. Where required by PIPEDA or other law, we will report a breach to the appropriate regulator, notify affected individuals as soon as feasible, and keep required breach records.

11. Policy changes

We may update this policy as DataNet and its providers change. We will post the revised effective date and provide additional notice or seek new consent where required for a material new use or disclosure.

Contact

Questions about these Terms, privacy practices, or a data request can be sent to the DataNet Privacy Lead at hello@datanet.art.

DataNet / Studio Jordan Shaw · Toronto, Ontario, Canada